Service Degradation – Polaris Scan Service

Final update

We’re pleased to confirm that the previously reported issue affecting Polaris Scan Service has now been fully resolved, and service has been restored. All systems are operating normally as of [11 UTC]. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.

1. Resolved · May 29, 11:33 UTC
   We’re pleased to confirm that the previously reported issue affecting Polaris Scan Service has now been fully resolved, and service has been restored. All systems are operating normally as of [11 UTC]. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
2. Monitoring · May 29, 08:23 UTC
   Our teams continue to work on restoring service following the previously reported service degradation. Based on current progress, we expect service restoration. This timeline will be updated if there are any changes. Thank you for your continued patience while we work toward full recovery.
3. Monitoring · May 29, 07:04 UTC
   Our teams continue to work on restoring service following the previously reported  service degradation. Based on current progress, we expect service restoration. This timeline will be updated if there are any changes. Thank you for your continued patience while we work toward full recovery.
4. Monitoring · May 29, 04:47 UTC
   Our teams continue to work on restoring service following the previously reported service degradation. Based on current progress, we expect service restoration. This timeline will be updated if there are any changes. Thank you for your continued patience while we work toward full recovery.
5. Identified · May 29, 03:40 UTC
   We are continuing to address the previously reported service degradation affecting Polaris scans for some customers. Progress Update: Mitigation efforts are currently in progress. Service performance remains impacted while remediation continues. We appreciate your patience and will provide the next update as progress continues.
6. Identified · May 29, 02:37 UTC
   We are continuing to address the previously reported service degradation affecting Polaris scans for some customers. Progress Update: Mitigation efforts are currently in progress. Service performance remains impacted while remediation continues. We appreciate your patience and will provide the next update as progress continues.
7. Identified · May 29, 01:27 UTC
   We are continuing to address the previously reported service degradation affecting Polaris scans for some customers. Progress Update: Mitigation efforts are currently in progress. Service performance remains impacted while remediation continues. We appreciate your patience and will provide the next update as progress continues.
8. Monitoring · May 29, 00:06 UTC
   We are continuing to address the previously reported service degradation affecting Polaris scans for some customers. Progress Update: The root cause has been identified. Mitigation efforts are currently in progress. Service performance remains impacted while remediation continues. We appreciate your patience and will provide the next update as progress continues.
9. Identified · May 28, 22:57 UTC
   Progress Update: Our engineering teams are fully engaged, and mitigation efforts are progressing with priority focus. While service performance remains impacted, remediation activities are advancing steadily. We are closely monitoring the situation to ensure a full and sustained recovery as quickly as possible. Please be assured that resolving this issue remains our top priority, and we will provide timely updates as further progress is made.
10. Identified · May 28, 20:27 UTC
    We are continuing to address the previously reported service degradation affecting Polaris scans for some customers. Progress Update: Mitigation efforts are currently in progress. Service performance remains impacted while remediation continues. We appreciate your patience and will provide the next update as progress continues.
11. Identified · May 28, 19:19 UTC
    Our team has identified the issue and is actively working to restore full performance. We are prioritising resolution and will provide updates as more information becomes available. Thanks for your continued patience.
12. Investigating · May 28, 18:20 UTC
    We are currently experiencing  service degradation affecting Polaris scans for some customers. Our teams detected the problem at 12:47 PM EST and are working to understand the scope and impact. We’ll share an update as soon as we know more.
 Thank you for your patience.