Service Degradation – Polaris FastSCA and SCA service

Final update

This incident has been resolved.

1. Resolved · Jul 10, 21:48 UTC
   This incident has been resolved.
2. Investigating · Jul 10, 21:48 UTC
   The previously reported service degradation affecting the Polaris FastSCA scan service and Black Duck SCA service for customers in the EU regions has been resolved. The issue was identified by our monitoring teams, and corrective actions have been implemented to restore normal service operations. At this time, scan services are functioning as expected, and we continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked through this incident. Thank you.
3. Investigating · Jul 10, 20:29 UTC
   We are currently investigating a service degradation of Polaris FastSCA scan service and Blackduck SCA service that may be affecting Polaris and SCA customers only in EU regions. The issue was detected by our monitoring teams at 11:37 ET and we are actively assessing the scope and customer impact. A further update will be provided within 60 minutes or sooner as additional information becomes available. We appreciate your patience as we work through this.