Service Degradation – Polaris Scan Service

Final update

We’re pleased to confirm that the previously reported issue affecting Polaris scan has now been resolved, and service has been restored. The queue is cleared and scans are behaving normally. All systems are operating normally as of 11:15 PM EST time. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.

1. Resolved · May 28, 03:17 UTC
   We’re pleased to confirm that the previously reported issue affecting Polaris scan has now been resolved, and service has been restored. The queue is cleared and scans are behaving normally. All systems are operating normally as of 11:15 PM EST time. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
2. Monitoring · May 28, 03:02 UTC
   We are continuing to address the previously reported service degradation affecting Polaris scans. Progress Update: Mitigation efforts are currently in progress. Service performance has improved while remediation continues. We appreciate your patience and will provide the next update as progress continues.
3. Identified · May 28, 01:39 UTC
   We are continuing to address the previously reported service degradation affecting Polaris scans. Progress Update: Mitigation efforts are still in progress. Service performance continues to improve while remediation continues. We appreciate your patience and will provide the next update as progress continues.
4. Monitoring · May 28, 00:29 UTC
   We are continuing to monitor for any further issues.
5. Monitoring · May 27, 20:55 UTC
   We are continuing to address the previously reported service degradation affecting Polaris scans. Progress Update: Mitigation efforts are still in progress. Service performance continues to improve while remediation continues. We appreciate your patience and will provide the next update as progress continues.
6. Monitoring · May 27, 19:47 UTC
   We are continuing to address the previously reported service degradation affecting Polaris scans. Progress Update: The root cause has been identified. Mitigation efforts are still in progress. Service performance has partially improved while remediation continues. We appreciate your patience and will provide the next update as progress continues.
7. Monitoring · May 27, 18:53 UTC
   We are seeing improved scan throughput and the situation continues to stabilize. Our teams are actively monitoring and working to fully restore normal service levels. We appreciate your continued patience and will share another update shortly.
8. Investigating · May 27, 17:43 UTC
   We are currently experiencing service degradation affecting Polaris scans for some customers. Our teams detected the problem and are working to understand the scope and impact. We’ll share an update as soon as we know more.
 Thank you for your patience.