Service Outage – Polaris NG DAST Scan
May 20, 16:40 UTCMay 20, 17:13 UTC
Duration
32m
Impact
Critical
Root cause
Not disclosed
Black Duck, 90 days
17 incidents
Affected
Scan ServicePolaris: North America - Scan ServicePolaris: Europe - Scan ServicePolaris: Saudi Arabia - Scan Service
Final update
We’re pleased to confirm that the previously reported issue affecting DAST Scans has now been fully resolved and service has been restored. All systems are operating normally as of 1:10 PM EST. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
Timeline
- Resolved · May 20, 17:13 UTC
We’re pleased to confirm that the previously reported issue affecting DAST Scans has now been fully resolved and service has been restored. All systems are operating normally as of 1:10 PM EST. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
- Investigating · May 20, 16:40 UTC
We are currently experiencing a service outage impacting DAST Scans affecting all our customers Our teams detected the problem yesterday at 1 PM EST Our engineering and operations teams are actively engaged and working to restore service as quickly as possible. We understand the critical nature of this issue and are treating it with the highest priority. We will continue to share updates as progress is made.
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