Service Degradation – Polaris DAST Scans
Jul 21, 14:41 UTCJul 21, 15:11 UTC
Duration
30m
Impact
Minor
Root cause
Not disclosed
Black Duck, 90 days
17 incidents
Affected
Scan ServicePolaris: North America - Scan ServicePolaris: Europe - Scan ServicePolaris: Saudi Arabia - Scan Service
Final update
We are pleased to confirm that the previously reported issue affecting Polaris DAST Scans has been fully resolved, and normal service has been restored as of 3:09 PM UTC. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
Timeline
- Resolved · Jul 21, 15:11 UTC
We are pleased to confirm that the previously reported issue affecting Polaris DAST Scans has been fully resolved, and normal service has been restored as of 3:09 PM UTC. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
- Investigating · Jul 21, 14:41 UTC
We are currently investigating a service degradation that may be affecting Polaris DAST Scans for a subset of customers. The issue was detected by our monitoring teams at 10:34 AM UTC, and we are actively assessing the scope and customer impact. A further update will be provided within 60 minutes, or sooner as new/additional information becomes available. We appreciate your patience as we work through this.
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