Service Degradation – Polaris

Final update

We are pleased to confirm that the previously reported issue affecting some Polaris features has been fully resolved, and normal service has been restored as of 18:20 UTC by the third-party. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.

1. Resolved · Jul 10, 18:24 UTC
   We are pleased to confirm that the previously reported issue affecting some Polaris features has been fully resolved, and normal service has been restored as of 18:20 UTC by the third-party. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
2. Investigating · Jul 10, 16:54 UTC
   We are currently investigating a service degradation that may be affecting some features which might not work properly due to a third-party outage for a subset of customers. The issue was detected by our monitoring teams at 16:18 UTC, and we are actively assessing the scope and customer impact. A further update will be provided within 60 minutes, or sooner as new/additional information becomes available. We appreciate your patience as we work through this.