Service Degradation – Polaris Dashboard and Reporting

Final update

This incident has been resolved.

1. Resolved · Aug 13, 19:51 UTC
   This incident has been resolved.
2. Monitoring · Aug 13, 19:25 UTC
   A fix has been implemented and we are monitoring the results.
3. Identified · Aug 13, 19:24 UTC
   Normal data synchronization has been restored and new scan results are now processing successfully. We are currently restoring reporting data that was not synchronized between August 12, 10:00 AM EST and August 13, 2:00 PM EST. Customers needing immediate access to impacted reporting data may run a fresh scan to repopulate the missing information. We will continue to provide updates as recovery efforts progress
4. Investigating · Aug 13, 13:37 UTC
   We are currently experiencing an issue affecting Polaris dashboard data synchronisation. As a result, dashboard metrics and reporting data may be delayed by up to 24 hours. Our engineering team is actively investigating and working to restore normal operation as quickly as possible. At this time, no other Polaris services are impacted, and no data loss is expected. We anticipate full service restoration within the next 24 hours and will continue to provide updates as more information becomes available We appreciate your patience as we work through this.