Polaris North America Scans Experiencing Extended Run Times

Final update

This incident has been resolved.

1. Resolved · Jun 25, 14:20 UTC
   This incident has been resolved.
2. Monitoring · Jun 25, 04:27 UTC
   All systems are operating normally as of now. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
3. Identified · Jun 25, 03:30 UTC
   Polaris scans started progressing and improving. We will keep you informed and provide timely updates as more information becomes available. We appreciate your patience and will provide the next update as progress continues.
4. Identified · Jun 25, 02:07 UTC
   Polaris scans started progressing and improving. We will keep you informed and provide timely updates as more information becomes available. We appreciate your patience and will provide the next update as progress continues.
5. Identified · Jun 25, 00:26 UTC
   Polaris scans started progressing and improving. We will keep you informed and provide timely updates as more information becomes available. We appreciate your patience and will provide the next update as progress continues.
6. Investigating · Jun 24, 23:30 UTC
   Our engineering team is actively investigating the issue to determine the root cause and restore normal functionality. We will keep you informed and provide timely updates as more information becomes available.
7. Investigating · Jun 24, 22:07 UTC
   All Polaris scans are currently failing. Our engineering team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available.
8. Investigating · Jun 24, 20:57 UTC
   The scan speed has improved; however, the investigation into the issue is still ongoing.
9. Investigating · Jun 24, 18:52 UTC
   The scans continue to run slowly, and the investigation into the issue is currently ongoing.
10. Investigating · Jun 24, 17:20 UTC
    The scans continue to run slowly, and the investigation into the issue is currently ongoing.
11. Investigating · Jun 24, 15:48 UTC
    We are continuing to investigate this issue.
12. Investigating · Jun 24, 15:46 UTC
    We are currently investigating an issue affecting Polaris scans in the North America region, where scans may experience longer-than-expected run times. This is only affecting SCA and SAST. Our engineering team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available