Service Degradation – Hosted Black Duck SCA

Final update

We are pleased to confirm that the previously reported issue affecting scan processing performance for a subset of Hosted SCA customers has been fully resolved, and normal service has been restored as of 05:53 AM ET on August 4, 2026. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.

1. Resolved · Aug 4, 10:21 UTC
   We are pleased to confirm that the previously reported issue affecting scan processing performance for a subset of Hosted SCA customers has been fully resolved, and normal service has been restored as of 05:53 AM ET on August 4, 2026. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
2. Investigating · Aug 4, 09:18 UTC
   We are continuing to investigate this issue.
3. Investigating · Aug 4, 09:17 UTC
   We are currently investigating a service degradation affecting scan processing performance for a subset of Hosted SCA customers, where users may experience slower-than-expected scan execution times. The issue was detected by our monitoring teams at 3:23 AM ET on August 4, 2026, and we are actively assessing the scope and customer impact. A further update will be provided within 60 minutes, or sooner as new/additional information becomes available. We appreciate your patience as we work through this.