[Medium] Issues Accessing the Admin Console Dashboard
Mar 25, 11:44 UTCMar 25, 14:03 UTC
Duration
2h 19m
Impact
Major
Root cause
Not disclosed
Box, 90 days
17 incidents
Affected
Admin Console & FunctionalityBox Web Application - Admin Console & Functionality
Final update
After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Timeline
- Resolved · Mar 25, 14:03 UTC
After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
- Monitoring · Mar 25, 13:36 UTC
Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
- Identified · Mar 25, 12:23 UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- Investigating · Mar 25, 11:44 UTC
Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.