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Box · Apps and SaaSMar 25, 2026, 11:44 UTC 7 months ago

[Medium] Issues Accessing the Admin Console Dashboard

MajorNot disclosedUpdated 46d ago
Mar 25, 11:44 UTCMar 25, 14:03 UTC
Duration
2h 19m
Impact
Major
Root cause
Not disclosed
Box, 90 days
17 incidents
Affected
Admin Console & FunctionalityBox Web Application - Admin Console & Functionality
Status page

Final update

After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Timeline

  1. Resolved · Mar 25, 14:03 UTC
    After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
  2. Monitoring · Mar 25, 13:36 UTC
    Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
  3. Identified · Mar 25, 12:23 UTC
    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
  4. Investigating · Mar 25, 11:44 UTC
    Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.

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