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Box · Apps and SaaSOct 20, 2026, 02:19 UTC today

[Medium] Issue with multiple Box Services

MajorNot disclosedUpdated 55m ago
Oct 20, 02:19 UTCOngoing
Duration
Ongoing
Impact
Major
Root cause
Not disclosed
Box, 90 days
22 incidents
Affected
Content APIUploads/DownloadsBox SignBox Web Application - Uploads/DownloadsBox Web Application - Box SignBox Platform / API - Content APIBox Platform / API - Box Sign
Status page

Final update

The issue has been identified and a fix is being implemented.

Timeline

  1. Identified · Oct 20, 03:11 UTC
    The issue has been identified and a fix is being implemented.
  2. Investigating · Oct 20, 02:33 UTC
    Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.
  3. Investigating · Oct 20, 02:19 UTC
    Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.

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Full history