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Box · Apps and SaaSNov 4, 2026, 05:48 UTC 2 days ago

[Minor] Issue with Box AI

MinorNot disclosedUpdated 44h ago
Nov 4, 05:48 UTCNov 4, 09:07 UTC
Duration
3h 19m
Impact
Minor
Root cause
Not disclosed
Box, 90 days
17 incidents
Affected
Box AIBox Web Application - Box AI
Status page

Final update

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Timeline

  1. Resolved · Nov 4, 09:07 UTC
    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
  2. Investigating · Nov 4, 06:51 UTC
    We are continuing to investigate this issue.
  3. Investigating · Nov 4, 06:18 UTC
    We are continuing to investigate this issue.
  4. Investigating · Nov 4, 05:48 UTC
    Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.

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