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Box outage history and postmortems

Apps and SaaS · Redwood City, US · 17 incidents in 90 days · 99.98% implied uptime · last 21d ago

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Incidents

50 on file
StartedIncidentDuration
Sep 402:10 UTC[Minor] Issue with Admin Reporting53m
Aug 2808:20 UTC[Medium] Issues with Box Hubs Shared Links1h 40m
Aug 2506:53 UTC[Critical] Issue with Downloads44m
Aug 2421:21 UTC[Medium] Issue with Uploads41m
Aug 2417:30 UTC[Minor] Issue with Logins & Files Page0m
Aug 2000:31 UTC[Medium] Issue with Microsoft Office Integration and Box Edit1h 13m
Aug 1922:00 UTC[Medium] Issues with Multiple Box Services0m
Aug 1911:38 UTC[Minor] Issues with All Files Page25m
Aug 702:37 UTC[Medium] Issues affecting multiple Box services2h 39m
Aug 420:23 UTC[Medium] Issues with Uploads and Downloads22m
Jul 3111:09 UTC[Medium] Issues with Box Shuttle Standalone21m
Jul 2802:58 UTC[Minor] Issues with Uploads1h 59m
Jul 2314:14 UTC[Medium] Issues with Box Hubs16m
Jul 2309:45 UTC[Medium] Issues with File Requests1h 56m
Jul 1621:30 UTC[Medium] Issues with Box Edit and Microsoft Office Online18m
Jul 1504:14 UTC[Medium] Issues with Box Relay2h 29m
Jul 714:11 UTC[Medium] Issues with Search service, Box Sign Templates and Metadata queries2h 8m
Jun 2519:29 UTC[Medium] Issues with Zip Downloads2h 19m
Jun 2412:18 UTC[Minor] Issues with Uploads15m
Jun 1719:34 UTC[Medium] Issue with Multiple Box Services54m
Jun 1100:34 UTC[Medium] Issue with Multiple Box Services1h 27m
Jun 317:53 UTC[Critical] Issues with Multiple Box Services0m
Jun 100:58 UTC[Medium] Issues with Box AI1h 27m
May 2208:46 UTC[Medium] Issues with Box Drive32m
May 1419:30 UTC[Medium] Degradation of Enterprise Events API0m
May 701:20 UTC[Critical] Issues with Multiple Box Services1h 47m
Apr 2717:36 UTC[Medium] Issues with Box Search1h 35m
Apr 304:04 UTC[Critical] Issues with Box Sign4h 5m
Mar 2511:44 UTC[Medium] Issues Accessing the Admin Console Dashboard2h 19m
Mar 2505:52 UTC[Critical] Issue with Box Shuttle11h 8m
Mar 2003:37 UTC[Medium] Issues with Logins, Folder and File Preview, and Shared Links1h 31m
Mar 1818:00 UTC[Medium] Customers may experience issues previewing files0m
Mar 1000:30 UTC[Minor] Issue affecting Logins44m
Feb 2720:02 UTC[Medium] Increased FTP 530 Captcha errors3h 49m
Feb 2513:00 UTC[Medium] Customers may experience issues with Uploads and Downloads for the UK zone1h 17m
Feb 2423:32 UTC[Critical] Issue with Box API43m
Feb 2414:59 UTC[Critical] Issues with Multiple Box Services1h 9m
Feb 2019:11 UTC[Minor] User May Encounter Issues Accessing Marketing Page box.com1h 26m
Jan 907:14 UTC[Critical] Issues with Logins, Notes and API0m
Jan 801:39 UTC[Critical] Issues with Multiple Box Services58m
About Box

Box, Inc. is an American public company based in Redwood City, California. It develops and markets cloud-based content management, collaboration, and file sharing tools for businesses.

The last year, day by day

No incident Minor Major CriticalDeeper colour: longer outage

Downtime, added up

Apps and SaaS median
34m

Box: 26m weighted downtime in range, category median 34m.

17 incidents, 12 major or critical, 18h 4m of incident time (13h 7m major or critical, 4h 57m partial), longest 2h 39m, implied uptime 99.98%, between Jun 28, 2026 and Sep 25, 2026.

Stated causes

29 incidents with no cause stated.

Across fru.dev:Company profileComplianceQuarterlyPaydaysUptime

Questions

Is Box down right now?

Check Box's own status page at https://status.box.com for the live state. This page shows Box's incident history from that page; the most recent incident started 2026-09-04: "[Minor] Issue with Admin Reporting".

How often does Box have outages?

Box posted 17 incidents in the last 90 days and 48 in the last year, 12 of them major or critical in the last 90 days. The median incident lasted 44m.

When was Box's last major outage?

2026-08-25: "[Critical] Issue with Downloads", lasting 44m.

What usually causes Box incidents?

Where Box explained the cause, the most common was capacity and load (7 incidents). Most status updates do not name a cause.

Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.

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