[Medium] Issue with multiple reports
Sep 30, 18:08 UTCOngoing
Duration
Ongoing
Impact
Major
Root cause
Not disclosed
Box, 90 days
21 incidents
Affected
Enterprise ReportsBox Web Application - Enterprise Reports
Final update
Recovery work remains in progress. We will provide our next update when the status changes.
Timeline
- Monitoring · Oct 2, 10:03 UTC
Recovery work remains in progress. We will provide our next update when the status changes.
- Identified · Oct 1, 21:28 UTC
We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.
- Identified · Oct 1, 14:44 UTC
The issue has been identified and a fix is being implemented.
- Monitoring · Oct 1, 13:26 UTC
Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.
- Monitoring · Oct 1, 11:13 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Oct 1, 09:11 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Oct 1, 07:11 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Oct 1, 04:03 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Oct 1, 00:02 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Sep 30, 22:17 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Sep 30, 21:23 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Sep 30, 20:47 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Sep 30, 19:51 UTC
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Sep 30, 18:53 UTC
Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
- Monitoring · Sep 30, 18:08 UTC
We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.
More from Box
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Oct 203:43 UTCtoday | [Medium] Issue with File Requests | major | 0m |
| Sep 2914:15 UTC3 days ago | [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads | critical | 1h 14m |
| Sep 2810:04 UTC4 days ago | [Medium] Issues with Box Notes | major | 28m |
| Sep 402:10 UTC4 weeks ago | [Minor] Issue with Admin Reporting | minor | 53m |
| Aug 2808:20 UTC5 weeks ago | [Medium] Issues with Box Hubs Shared Links | major | 1h 40m |
| Aug 2506:53 UTC5 weeks ago | [Critical] Issue with Downloads | critical | 44m |