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Box · Apps and SaaSSep 30, 2026, 18:08 UTC 2 days ago

[Medium] Issue with multiple reports

MajorNot disclosedUpdated 7h ago
Sep 30, 18:08 UTCOngoing
Duration
Ongoing
Impact
Major
Root cause
Not disclosed
Box, 90 days
21 incidents
Affected
Enterprise ReportsBox Web Application - Enterprise Reports
Status page

Final update

Recovery work remains in progress. We will provide our next update when the status changes.

Timeline

  1. Monitoring · Oct 2, 10:03 UTC
    Recovery work remains in progress. We will provide our next update when the status changes.
  2. Identified · Oct 1, 21:28 UTC
    We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.
  3. Identified · Oct 1, 14:44 UTC
    The issue has been identified and a fix is being implemented.
  4. Monitoring · Oct 1, 13:26 UTC
    Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.
  5. Monitoring · Oct 1, 11:13 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  6. Monitoring · Oct 1, 09:11 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  7. Monitoring · Oct 1, 07:11 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  8. Monitoring · Oct 1, 04:03 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  9. Monitoring · Oct 1, 00:02 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  10. Monitoring · Sep 30, 22:17 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  11. Monitoring · Sep 30, 21:23 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  12. Monitoring · Sep 30, 20:47 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  13. Monitoring · Sep 30, 19:51 UTC
    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  14. Monitoring · Sep 30, 18:53 UTC
    Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
  15. Monitoring · Sep 30, 18:08 UTC
    We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.

More from Box

Full history
StartedIncidentDuration
Oct 203:43 UTCtoday[Medium] Issue with File Requests0m
Sep 2914:15 UTC3 days ago[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads1h 14m
Sep 2810:04 UTC4 days ago[Medium] Issues with Box Notes28m
Sep 402:10 UTC4 weeks ago[Minor] Issue with Admin Reporting53m
Aug 2808:20 UTC5 weeks ago[Medium] Issues with Box Hubs Shared Links1h 40m
Aug 2506:53 UTC5 weeks ago[Critical] Issue with Downloads44m

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