Incidentsby Glyph[Major] Issues to receive SMS
Oct 20, 09:01 UTCOct 20, 10:08 UTC
Duration
1h 7m
Impact
Major
Root cause
Not disclosed
Box, 90 days
17 incidents
Affected
Login/SSOBox Web Application - Login/SSO
Final update
After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Timeline
- Resolved · Oct 20, 10:08 UTC
After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
- Monitoring · Oct 20, 09:40 UTC
Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.
- Identified · Oct 20, 09:30 UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- Investigating · Oct 20, 09:01 UTC
Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.