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Box · Apps and SaaSMar 18, 2026, 18:00 UTC 7 months ago

[Medium] Customers may experience issues previewing files

MajorNot disclosedUpdated 47d ago
Mar 18, 18:00 UTCMar 18, 18:00 UTC
Duration
0m
Impact
Major
Root cause
Not disclosed
Box, 90 days
17 incidents
Affected
Not listed by the vendor.
Status page

Final update

Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Timeline

  1. Resolved · Mar 18, 18:00 UTC
    Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

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Full history