[Medium] Issues with Multiple Box Services

Final update

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On August 19, 2026 between 3:44pm PDT to 3:49pm PDT, some users may have experienced difficulties while working in Box. When attempting to access Box during this time, some users may have seen an error message. Preview, and Box Notes functionalities were impacted. This occurred because of an issue affecting Box’s critical third party cloud ingress services. We are conducting a full engineering postmortem in conjunction with our cloud provider, and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team

1. Postmortem · Aug 21, 18:09 UTC
   _Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On August 19, 2026 between 3:44pm PDT to 3:49pm PDT, some users may have experienced difficulties while working in Box. When attempting to access Box during this time, some users may have seen an error message. Preview, and Box Notes functionalities were impacted. This occurred because of an issue affecting Box’s critical third party cloud ingress services. We are conducting a full engineering postmortem in conjunction with our cloud provider, and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team
2. Resolved · Aug 19, 22:00 UTC
   Between 3:44pm PDT to 3:49pm PDT on August 19th 2026,we observed an issue impacting Login, All Files, Uploads, Downloads and Box API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.