Capacity Agents Incident
Aug 6, 16:27 UTCAug 6, 19:11 UTC
Duration
2h 44m
Impact
Critical
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
ConciergeKnowledge Base
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 6, 19:11 UTC
This incident has been resolved.
- Monitoring · Aug 6, 18:05 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Aug 6, 16:27 UTC
We are currently investigating an issue with the Capacity AI Agent guided conversation card.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |
| Apr 1715:58 UTC5 months ago | Failed Attachments | minor | 24h 8m |