Who is down right now

34 down now · 238 this week

Capacity outage history and postmortems

AI · St. Louis, US · 3 incidents in 90 days · 99.96% implied uptime · last 2d ago

Status page Compare with...

History

CriticalNov 9, 15:34 UTC
Dev Platform Errorslasted 6h 36m
CriticalSep 25, 13:13 UTC
Capacity Agents Incidentlasted 3h 16m
MajorSep 11, 00:33 UTC
Change to Outbound IP for Dev Platformlasted 51mDependency
CriticalAug 6, 16:27 UTC
Capacity Agents Incidentlasted 2h 44m
CriticalMay 18, 16:12 UTC
Web Concierge Incidentlasted 11h
CriticalMay 13, 16:58 UTC
Users are experiencing difficulties logging into the Capacity Web Console.lasted 1h 42m
CriticalMay 7, 20:37 UTC
Issue with Articleslasted 4h 26m
MinorApr 17, 15:58 UTC
Failed Attachmentslasted 24h 8m
NoticeApr 15, 21:31 UTC
Login Issueslasted 14h 39m
MajorMar 17, 12:46 UTC
Delay in ticket creation within the Capacity Helpdesklasted 3h 28m
CriticalMar 13, 14:25 UTC
Issues With Helpdesk Emailslasted 6h 9m
MajorMar 5, 18:04 UTC
Analytics Views Not Loadinglasted 8h 36m
MajorMar 4, 23:19 UTC
AI Services Incidentlasted 6h 11m
NoticeFeb 11, 03:24 UTC
Capacity Helpdesk Email Delayslasted 0m
CriticalJan 31, 01:49 UTC
Platform Outagelasted 10m
MajorJan 26, 12:55 UTC
Intermittent errors accessing recent tickets in the Helpdesklasted 34h 51m
MinorJan 12, 04:44 UTC
Helpdesk Attachments Incidentlasted 8h 30m
MinorNov 28, 2025, 16:42 UTC
Mailgun experiencing delays in processing emailslasted 7h 9m
MinorNov 18, 2025, 14:21 UTC
Answer Engine Impacted by Cloudflare Outagelasted 6h 40m
MinorNov 13, 2025, 16:31 UTC
Intermittent Helpdesk Issuelasted 59m
NoticeOct 17, 2025, 18:55 UTC
Analytics Incidentlasted 3h 14m
MinorOct 9, 2025, 19:06 UTC
General Latencylasted 7d 23h
MajorAug 15, 2025, 13:44 UTC
There is an issue with our file service which is preventing users from uploading images.lasted 3h 17m
CriticalAug 12, 2025, 14:35 UTC
Chat Bot Incidentlasted 1h 22m
NoticeAug 5, 2025, 19:20 UTC
Analytics Disabledlasted 8h 36m
CriticalAug 5, 2025, 15:39 UTC
Capacity Helpdesk Incidentlasted 12h 26m
MinorJul 17, 2025, 17:11 UTC
AI Service Incidentlasted 2h 14m
CriticalJul 16, 2025, 01:15 UTC
Emergency Platform Maintenancelasted 29m
MajorJul 11, 2025, 15:50 UTC
AI Service Incidentlasted 1h 37m
MinorJul 9, 2025, 14:46 UTC
Analytics Reports Not Renderinglasted 24m
NoticeJun 23, 2025, 19:48 UTC
Dev Platform Outagelasted 0m
MinorJun 9, 2025, 20:57 UTC
Issue With Login Pagelasted 24h 6m
MajorJun 4, 2025, 15:19 UTC
Helpdesk Slownesslasted 4h 20m
MinorJun 2, 2025, 21:47 UTC
Analytics Delaylasted 14d 3h
MajorMay 23, 2025, 15:11 UTC
Automation Delaylasted 1h
MajorMay 19, 2025, 23:28 UTC
Capacity Consolelasted 52m
MajorMay 14, 2025, 18:38 UTC
Outbound Emailslasted 3h 23m
NoticeMay 7, 2025, 17:04 UTC
Service Outageslasted 3h 14m
CriticalJan 15, 2025, 16:11 UTC
Analyticslasted 23h 8m
CriticalJan 7, 2025, 20:12 UTC
Capacity Console Incidentlasted 21m
About Capacity

Customer support automation platform with omnichannel AI agents and agent-assist tools.

The last year, day by day

No incident Minor Major CriticalDeeper colour: longer outage

Downtime, added up

AI median
1h

Capacity: 55m weighted downtime in range, category median 1h.

3 incidents, 3 major or critical, 10h 43m of incident time (10h 43m major or critical, 0m partial), longest 6h 36m, implied uptime 99.96%, between Aug 15, 2026 and Nov 12, 2026.

Stated causes

49 incidents with no cause stated.

Across Glyph:Company profileRoundupPaydaysUptime

Questions

Is Capacity down right now?

Check Capacity's own status page at https://status.capacity.com for the live state. This page shows Capacity's incident history from that page; the most recent incident started 2026-11-09: "Dev Platform Errors".

How often does Capacity have outages?

Capacity posted 3 incidents in the last 90 days and 20 in the last year, 3 of them major or critical in the last 90 days. The median incident lasted 3h 16m.

When was Capacity's last major outage?

2026-11-09: "Dev Platform Errors", lasting 6h 36m.

What usually causes Capacity incidents?

Where Capacity explained the cause, the most common was third-party dependency (1 incidents). Most status updates do not name a cause.