Cloudinary · Apps and SaaSAug 7, 2025, 02:09 UTC

Elevated error rates in Cloudinary Background Removal

MinorNot disclosedUpdated 46d ago

Aug 7, 02:09 UTCAug 7, 07:33 UTC

Duration

5h 24m

Impact

Minor

Root cause

Not disclosed

Cloudinary, 90 days

6 incidents

Affected

Media Transformation API - USMedia Transformation API - EUMedia Transformation API - APUS Datacenter - Media Transformation API - USEU Datacenter - Media Transformation API - EUAP Datacenter - Media Transformation API - AP

Status page

Final update

This incident has been resolved.

Timeline

Resolved · Aug 7, 07:33 UTC
This incident has been resolved.
Monitoring · Aug 7, 03:41 UTC
A fix has been implemented and we are monitoring the results.
Investigating · Aug 7, 02:09 UTC
We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

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