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Cloudinary · Apps and SaaSJul 3, 2025, 10:13 UTC 1 year ago

Webhook Notification Delivery Delays

MinorNot disclosedUpdated 46d ago
Jul 3, 10:13 UTCJul 4, 08:52 UTC
Duration
22h 39m
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
6 incidents
Affected
Webhooks / HTTP notifications - USUS Datacenter - Webhooks / HTTP notifications - US
Status page

Final update

After several hours of further monitoring, we've confirmed that webhooks notification queues have remained stable and new notifications are being processed as expected.

Timeline

  1. Resolved · Jul 4, 08:52 UTC
    After several hours of further monitoring, we've confirmed that webhooks notification queues have remained stable and new notifications are being processed as expected.
  2. Monitoring · Jul 3, 16:52 UTC
    A fix has been implemented and we are monitoring the results.
  3. Investigating · Jul 3, 14:51 UTC
    We are aware that webhook notifications aren't being received and are investigating it.
  4. Monitoring · Jul 3, 11:55 UTC
    A fix has been implemented and we are monitoring the results.
  5. Investigating · Jul 3, 10:37 UTC
    We are continuing to investigate this issue.
  6. Investigating · Jul 3, 10:13 UTC
    We are currently experiencing delays in our webhook notification delivery system. Customers may observe that webhook events are delivered later than expected. Our engineering team is actively investigating the root cause and working to restore normal delivery speeds. We will provide updates as more information becomes available.

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