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Cloudinary · Apps and SaaSDec 5, 2025, 09:16 UTC 11 months ago

Cloudinary Support Portal Outage

CriticalNot disclosedUpdated 46d ago
Dec 5, 09:16 UTCDec 5, 14:04 UTC
Duration
4h 48m
Impact
Critical
Root cause
Not disclosed
Cloudinary, 90 days
6 incidents
Affected
Support Site
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Dec 5, 14:04 UTC
    This incident has been resolved.
  2. Monitoring · Dec 5, 09:24 UTC
    Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
  3. Identified · Dec 5, 09:24 UTC
    Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
  4. Investigating · Dec 5, 09:16 UTC
    We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.

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Full history
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