Degraded Performance - Usage Data & Reporting Delays
Oct 20, 13:29 UTCOct 21, 14:01 UTC
Duration
24h 32m
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
6 incidents
Affected
Digital Asset Management (DAM)Billing
Final update
The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.
Timeline
- Resolved · Oct 21, 14:01 UTC
The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.
- Monitoring · Oct 20, 20:40 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Oct 20, 13:29 UTC
Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).
More from Cloudinary
Full historyNotice regarding recently-reported Ruby regular expression vulnerabilities (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264)lasted 0mNotice regarding recently-reported PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619lasted 0mIssues accessing the Cloudinary web UIlasted 1h 47mUsage reports unavailable in Console Dashboardlasted 0mIncreased Error Rates – EU Regionlasted 4h 35mMedia Library / asset visibilitylasted 24h 41m