Incidentsby GlyphESET PROTECT | Slowdown in log processing
Sep 21, 18:55 UTCSep 24, 08:09 UTC
Duration
2d 13h
Impact
Minor
Root cause
Not disclosed
ESET, 90 days
12 incidents
Affected
Americas, OceaniaESET PROTECT - Americas, Oceania
Final update
The previously reported slowdown affecting log processing in the US region for ESET PROTECT Cloud has been resolved. Processing of incoming logs has returned to normal operation. The Computers screen and dashboards are functioning correctly, and displayed data is now being updated as expected. We apologize for any inconvenience caused and appreciate your patience while the issue was being addressed.
Timeline
- Resolved · Sep 24, 08:09 UTC
The previously reported slowdown affecting log processing in the US region for ESET PROTECT Cloud has been resolved. Processing of incoming logs has returned to normal operation. The Computers screen and dashboards are functioning correctly, and displayed data is now being updated as expected. We apologize for any inconvenience caused and appreciate your patience while the issue was being addressed.
- Monitoring · Sep 22, 06:56 UTC
The issue has been resolved and we continue to monitor the situation.
- Investigating · Sep 21, 18:55 UTC
We are currently experiencing delays in log processing in the US region for ESET PROTECT, affecting the Computers screen and dashboards. Access to the Computers screen and dashboards remains available; however, some displayed data may be outdated.
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