Incidentsby GlyphLiveGuard delayed sample processing
Sep 21, 06:09 UTCSep 22, 11:52 UTC
Duration
29h 43m
Impact
Minor
Root cause
Not disclosed
ESET, 90 days
12 incidents
Affected
ESET LiveGuard
Final update
The issue has been resolved.
Timeline
- Resolved · Sep 22, 11:52 UTC
The issue has been resolved.
- Monitoring · Sep 21, 11:16 UTC
The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation.
- Investigating · Sep 21, 06:09 UTC
ESET LiveGuard service is accepting the samples, but the processing is taking much longer. Customers can expect some delay in processing. We are investigating the issue.
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