Incidentsby GlyphIssue with logging in to hybrid EBA/MSP account
Sep 28, 15:23 UTCSep 30, 09:12 UTC
Duration
41h 49m
Impact
Minor
Root cause
Not disclosed
ESET, 90 days
12 incidents
Affected
ESET Business AccountESET MSP Administrator
Final update
The issue has been resolved.
Timeline
- Resolved · Sep 30, 09:12 UTC
The issue has been resolved.
- Monitoring · Sep 29, 16:37 UTC
A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts. The incident is currently in state of being monitored.
- Identified · Sep 28, 15:23 UTC
We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users. Our development team is working on a fix.
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