Incidentsby GlyphESET PROTECT login failures and redirects
Sep 3, 10:48 UTCSep 4, 08:07 UTC
Duration
21h 19m
Impact
Major
Root cause
Not disclosed
ESET, 90 days
12 incidents
Affected
Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermanyESET PROTECT - Europe, Africa, Asia PacificESET PROTECT - Americas, OceaniaESET PROTECT - JapanESET PROTECT - CanadaESET PROTECT - Germany
Final update
On 3 September at 13:10, a fix was successfully deployed. All affected instances should now be accessible and operating normally. Since the deployment, no new reports of the issue have been received, indicating that the incident has been resolved.
Timeline
- Resolved · Sep 4, 08:07 UTC
On 3 September at 13:10, a fix was successfully deployed. All affected instances should now be accessible and operating normally. Since the deployment, no new reports of the issue have been received, indicating that the incident has been resolved.
- Monitoring · Sep 3, 12:36 UTC
A fix has been deployed and the affected instances should now be accessible. We are continuing to monitor the service to ensure stability.
- Investigating · Sep 3, 10:48 UTC
Some customers may experience issues when logging in to ESET PROTECT. We are working on restoring normal access as quickly as possible. Endpoint protection on managed devices remains fully operational and is not impacted by the availability of the ESET PROTECT console. We will provide further updates as more information becomes available.
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