Degraded performance of ESET Secure Authentication Apple Push Notification Service

Final update

The incident has been resolved.

1. Resolved · Aug 6, 10:07 UTC
   The incident has been resolved.
2. Monitoring · Aug 5, 08:49 UTC
   Connections to APNS should be fully functional and no connection errors were logged since yesterday (4.8.2026) 16:30 CET (14:30 UTC). There is no degradation of the service at present. The incident is being monitored.
3. Identified · Aug 5, 08:47 UTC
   A fix was implemented.
4. Identified · Aug 5, 08:47 UTC
   The issue should be resolved soon.
5. Identified · Aug 5, 08:47 UTC
   The cause of the issue was identified.
6. Investigating · Aug 4, 15:56 UTC
   Investigation is still ongoing. The network issue is being consulted with Apple support. The scope of degradation has been evaluated to approximately 5-10 push notifications dropped every 15 minutes. Alert has been published to let customers know they can still use alternative OTP authentication method: https://support.eset.com/en/alert8983
7. Investigating · Aug 4, 07:25 UTC
   We have identified a problem with ESET Secure Authentication Apple Push Notification Service for iOS devices . There are intermittent drops in connection and some of the push notifications are not arriving for users with iOS devices.