ESET · SecurityApr 20, 2026, 08:15 UTC

Live Installer may fail to run

MinorNot disclosedUpdated 14h ago

Apr 20, 08:15 UTCApr 20, 13:05 UTC

Duration

4h 50m

Impact

Minor

Root cause

Not disclosed

ESET, 90 days

12 incidents

Affected

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermanyESET PROTECT - Europe, Africa, Asia PacificESET PROTECT - Americas, OceaniaESET PROTECT - JapanESET PROTECT - CanadaESET PROTECT - Germany

Status page

Final update

The issue has been resolved.

Timeline

Resolved · Apr 20, 13:05 UTC
The issue has been resolved.
Monitoring · Apr 20, 10:18 UTC
The issue was fixed. We will continue to monitor the behavior.
Investigating · Apr 20, 08:15 UTC
Live Installers generated in ESET PROTECT may fail with the error "An invalid response received from the server". We will provide more updates in due course.

More from ESET

Full history

MinorOngoingNov 5, 10:45 UTC

Intermittent Microsoft Entra ID SSO Login Issues – ESET PROTECTstill open

CriticalOct 1, 17:20 UTC

ESET PROTECT Hub outagelasted 18h 31m

MinorSep 29, 18:14 UTC

Some users may experience degraded ESET PROTECT web console performancelasted 26d 15h

MinorSep 28, 15:23 UTC

Issue with logging in to hybrid EBA/MSP accountlasted 41h 49m

MinorSep 24, 23:08 UTC

ESET PROTECT's Integration with Microsoft services is not possible.lasted 6d 8h

MinorSep 21, 18:55 UTC

ESET PROTECT | Slowdown in log processinglasted 2d 13h