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ESET · SecurityNov 12, 2025, 21:30 UTC 12 months ago

ESET Inspect instances may be unavailable for the US and Japan regions

MajorNot disclosedUpdated 14h ago
Nov 12, 21:30 UTCNov 17, 10:07 UTC
Duration
4d 12h
Impact
Major
Root cause
Not disclosed
ESET, 90 days
12 incidents
Affected
Americas, OceaniaESET Inspect - Americas, OceaniaESET Inspect - Japan
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Nov 17, 10:07 UTC
    This incident has been resolved.
  2. Monitoring · Nov 14, 13:01 UTC
    We're identified the issue and monitoring the situation now.
  3. Investigating · Nov 13, 21:32 UTC
    We are experiencing some random instabilities in the US area and are currently working together with the MS Azure team on identifying the root cause.
  4. Investigating · Nov 13, 21:27 UTC
    We are currently investigating this issue.
  5. Monitoring · Nov 13, 19:43 UTC
    Currently, all 5 regions, including the latest Noram and Canada since 90min, US 45min, are stable. We will monitor it for next 2h.
  6. Identified · Nov 13, 18:13 UTC
    • JPN and EU regions are fully restored and stable. • US, CA & DE datacenters are undergoing restoration efforts, but stability is not yet achieved. Next update in 2 hours.
  7. Identified · Nov 13, 17:51 UTC
    • Japan region is fully restored and stable. • Other regions are undergoing restoration efforts, but stability is not yet achieved. We cannot provide a firm ETA for full global stability yet. Restoration is ongoing, and updates will follow as soon as progress is confirmed.
  8. Investigating · Nov 12, 21:30 UTC
    We are investigating issue with login into ESET Inspect instances mostly for the US region and partially for the JP region too.

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