ESET · SecurityNov 5, 2025, 09:45 UTC

ESET PROTECT: Log in and performance issues

MajorNot disclosedUpdated 14h ago

Nov 5, 09:45 UTCNov 5, 16:39 UTC

Duration

6h 54m

Impact

Major

Root cause

Not disclosed

ESET, 90 days

12 incidents

Affected

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermanyESET PROTECT - Europe, Africa, Asia PacificESET PROTECT - Americas, OceaniaESET PROTECT - JapanESET PROTECT - CanadaESET PROTECT - Germany

Status page

Final update

This incident has been resolved.

Timeline

Resolved · Nov 5, 16:39 UTC
This incident has been resolved.
Monitoring · Nov 5, 12:20 UTC
The issue has been resolved. We continue to monitor the situation.
Investigating · Nov 5, 09:45 UTC
We are investigating reports of issues with logging into ESET PROTECT and a degraded performance of the console.

More from ESET

Full history

MinorOngoingNov 5, 10:45 UTC

Intermittent Microsoft Entra ID SSO Login Issues – ESET PROTECTstill open

CriticalOct 1, 17:20 UTC

ESET PROTECT Hub outagelasted 18h 31m

MinorSep 29, 18:14 UTC

Some users may experience degraded ESET PROTECT web console performancelasted 26d 15h

MinorSep 28, 15:23 UTC

Issue with logging in to hybrid EBA/MSP accountlasted 41h 49m

MinorSep 24, 23:08 UTC

ESET PROTECT's Integration with Microsoft services is not possible.lasted 6d 8h

MinorSep 21, 18:55 UTC

ESET PROTECT | Slowdown in log processinglasted 2d 13h