ESET · SecurityAug 14, 2025, 10:34 UTC

ESET PROTECT: Intermittent "Failed to load data" errors on installers creation

MinorNot disclosedUpdated 15h ago

Aug 14, 10:34 UTCAug 14, 10:55 UTC

Duration

21m

Impact

Minor

Root cause

Not disclosed

ESET, 90 days

12 incidents

Affected

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermanyESET PROTECT - Europe, Africa, Asia PacificESET PROTECT - Americas, OceaniaESET PROTECT - JapanESET PROTECT - CanadaESET PROTECT - Germany

Status page

Final update

This incident has been resolved.

Timeline

Resolved · Aug 14, 10:55 UTC
This incident has been resolved.
Investigating · Aug 14, 10:34 UTC
Users might get "Failed to load data" error a few moments after creating a new installer. The issue is intermittent, the next attempt to create the installer might succeed.

More from ESET

Full history

MinorOngoingNov 5, 10:45 UTC

Intermittent Microsoft Entra ID SSO Login Issues – ESET PROTECTstill open

CriticalOct 1, 17:20 UTC

ESET PROTECT Hub outagelasted 18h 31m

MinorSep 29, 18:14 UTC

Some users may experience degraded ESET PROTECT web console performancelasted 26d 15h

MinorSep 28, 15:23 UTC

Issue with logging in to hybrid EBA/MSP accountlasted 41h 49m

MinorSep 24, 23:08 UTC

ESET PROTECT's Integration with Microsoft services is not possible.lasted 6d 8h

MinorSep 21, 18:55 UTC

ESET PROTECT | Slowdown in log processinglasted 2d 13h