Incidentsby GlyphESET Secure Authentication performance issues
Sep 9, 09:23 UTCSep 14, 08:14 UTC
Duration
4d 22h
Impact
Minor
Root cause
Not disclosed
ESET, 90 days
12 incidents
Affected
Europe, Africa, Asia PacificESET Secure Authentication - Europe, Africa, Asia PacificESET Cloud Office Security - Microsoft 365 - Europe, Africa, Asia Pacific, JapanESET Cloud Office Security - Google Workspace - Europe, Africa, Asia Pacific, Japan
Final update
The issue has been resolved.
Timeline
- Resolved · Sep 14, 08:14 UTC
The issue has been resolved.
- Monitoring · Sep 9, 13:05 UTC
We are continuing to monitor for any further issues.
- Monitoring · Sep 9, 13:04 UTC
We continue to monitor the issue.
- Monitoring · Sep 9, 09:43 UTC
Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.
- Investigating · Sep 9, 09:23 UTC
We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.
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