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ESET · SecurityJun 30, 2025, 06:54 UTC 1 year ago

ESET PROTECT unreachable, except US location

CriticalNot disclosedUpdated 15h ago
Jun 30, 06:54 UTCJun 30, 07:33 UTC
Duration
39m
Impact
Critical
Root cause
Not disclosed
ESET, 90 days
12 incidents
Affected
Europe, Africa, Asia PacificJapanCanadaGermanyESET PROTECT - Europe, Africa, Asia PacificESET PROTECT - JapanESET PROTECT - CanadaESET PROTECT - Germany
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Jun 30, 07:33 UTC
    This incident has been resolved.
  2. Monitoring · Jun 30, 07:29 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Jun 30, 07:27 UTC
    ESET PROTECT is now available from all regions.
  4. Identified · Jun 30, 07:24 UTC
    The service has been restored in the EU and Japan regions
  5. Investigating · Jun 30, 06:54 UTC
    ESET PROTECT is unreachable in all locations except the US. Relevant teams are working with the highest priority to resolve the issue. We apologize for the inconvenience caused.

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