ESET · SecurityJul 25, 2025, 11:52 UTC

ESET PROTECT showing incorrect communication time with devices

MinorNot disclosedUpdated 15h ago

Jul 25, 11:52 UTCJul 25, 17:30 UTC

Duration

5h 38m

Impact

Minor

Root cause

Not disclosed

ESET, 90 days

12 incidents

Affected

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermanyESET PROTECT - Europe, Africa, Asia PacificESET PROTECT - Americas, OceaniaESET PROTECT - JapanESET PROTECT - CanadaESET PROTECT - Germany

Status page

Final update

This incident has been resolved.

Timeline

Resolved · Jul 25, 17:30 UTC
This incident has been resolved.
Monitoring · Jul 25, 13:58 UTC
The issue was mitigated, we continue to monitor the situation.
Investigating · Jul 25, 11:52 UTC
We are currently investigating this issue.

More from ESET

Full history

MinorOngoingNov 5, 10:45 UTC

Intermittent Microsoft Entra ID SSO Login Issues – ESET PROTECTstill open

CriticalOct 1, 17:20 UTC

ESET PROTECT Hub outagelasted 18h 31m

MinorSep 29, 18:14 UTC

Some users may experience degraded ESET PROTECT web console performancelasted 26d 15h

MinorSep 28, 15:23 UTC

Issue with logging in to hybrid EBA/MSP accountlasted 41h 49m

MinorSep 24, 23:08 UTC

ESET PROTECT's Integration with Microsoft services is not possible.lasted 6d 8h

MinorSep 21, 18:55 UTC

ESET PROTECT | Slowdown in log processinglasted 2d 13h