Rocketcyber - eu.rocketcyber.com temporarily inaccessible

Final update

` `**Public RCA: RocketCyber EU Production Service Interruption**  **Incident Summary**  On September 10, 2026, RocketCyber customers hosted in the EU region experienced service disruptions that prevented access to the RocketCyber console and caused intermittent failures in related platform services. The incident resulted in users receiving error messages when attempting to access the platform. Service was fully restored shortly after the event.   We recognize the impact this disruption had on our partners and customers and apologize for the inconvenience.  **Impact**  **Affected Service:** RocketCyber EU Production Environment` ` **Impact Type:** Service Interruption` ` **Affected Users:** Customers utilizing the EU-hosted RocketCyber platform` ` **Duration:** Approximately 33 minutes for the primary console service disruption, with some dependent services recovering shortly thereafter.   During the incident:  * Users were unable to reliably access the RocketCyber console.  * Some backend services experienced failures when processing requests.  * Customers encountered server error messages while attempting to use the platform.   **Timeline \(UTC\)**  Timeline derived from the inci

1. Postmortem · Sep 23, 15:19 UTC
   ` `**Public RCA: RocketCyber EU Production Service Interruption**  **Incident Summary**  On September 10, 2026, RocketCyber customers hosted in the EU region experienced service disruptions that prevented access to the RocketCyber console and caused intermittent failures in related platform services. The incident resulted in users receiving error messages when attempting to access the platform. Service was fully restored shortly after the event.   We recognize the impact this disruption had on our partners and customers and apologize for the inconvenience.  **Impact**  **Affected Service:** RocketCyber EU Production Environment` ` **Impact Type:** Service Interruption` ` **Affected Users:** Customers utilizing the EU-hosted RocketCyber platform` ` **Duration:** Approximately 33 minutes for the primary console service disruption, with some dependent services recovering shortly thereafter.   During the incident:  * Users were unable to reliably access the RocketCyber console.  * Some backend services experienced failures when processing requests.  * Customers encountered server error messages while attempting to use the platform.   **Timeline \(UTC\)**  Timeline derived from the incident review.   **Root Cause**  The incident was caused by abnormal growth of certain database logging tables. Over time, these tables expanded significantly and exceeded operational thresholds. As the database attempted to protect itself and maintain data integrity, write operations became restricte
2. Resolved · Sep 23, 15:08 UTC
   This incident has been resolved.
3. Monitoring · Sep 10, 09:38 UTC
   The Kaseya R&D Team responded to alerts related to the eu.rocketcyber.com site. The incident lasted for about 30 minutes during which Rocketcyber customers hosted in the EU region were not able to access the product. The issue is now resolved, and we are currently monitoring the health of the service.