Klarna US Service Disruption

Final update

This incident has been resolved.

1. Resolved · May 8, 12:05 UTC
   This incident has been resolved.
2. Monitoring · May 8, 10:23 UTC
   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.
3. Monitoring · May 8, 06:52 UTC
   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.
4. Monitoring · May 8, 05:02 UTC
   We are seeing recovery on additional services, we are still monitoring the issue closely.
5. Monitoring · May 8, 04:06 UTC
   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.
6. Identified · May 8, 02:48 UTC
   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.
7. Identified · May 8, 01:44 UTC
   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.
8. Investigating · May 8, 01:28 UTC
   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.