Incidentsby IbisSign-in degradation
Apr 18, 03:32 UTCApr 18, 05:41 UTC
Duration
2h 9m
Impact
Minor
Root cause
Dependency
Klarna, 90 days
10 incidents
Affected
North AmericaSign-in - North America
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 18, 05:41 UTC
This incident has been resolved.
- Investigating · Apr 18, 03:32 UTC
We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.
More from Klarna
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1805:32 UTC2 weeks ago | Payments in the App degradationSep 18, 05:32 UTC | minor | 1h 42m |
| Sep 315:22 UTC5 weeks ago | Klarna Payments degradationSep 3, 15:22 UTC | minor | 4h 46m |
| Sep 314:59 UTC5 weeks ago | Klarna PaymentsSep 3, 14:59 UTC | minor | 19m |
| Sep 215:50 UTC5 weeks ago | Klarna Payments degradationSep 2, 15:50 UTC | major | 9h 3m |
| Aug 3119:19 UTC5 weeks ago | Merchant Portal degradationAug 31, 19:19 UTC | minor | 1h 11m |
| Aug 2806:12 UTC5 weeks ago | Klarna Payments degradationAug 28, 06:12 UTC | minor | 1h 17m |
Also caused by third-party dependency
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Oct 614:44 UTC2 days ago | INC20000263 | major | 1h 13m | |
| Oct 112:39 UTC7 days ago | Free Plan Customers Are Experiencing Message Failures | minor | 6h 20m | |
| Sep 2702:15 UTC11 days ago | INC20000239 | critical | 1h 1m | |
| Sep 1609:58 UTC3 weeks ago | Degraded Performance , Customer Support Response Times | minor | 4h 28m | |
| Sep 1609:48 UTC3 weeks ago | Support Portal Service Disruption | minor | 11h 21m | |
| Sep 1608:31 UTC3 weeks ago | Support Helpdesk Availability Issues | minor | 6h 27m |