Incidentsby GlyphAWS Cluster DNS Changes Degraded Performance
May 7, 15:17 UTCMay 7, 22:15 UTC
Duration
6h 58m
Impact
Major
Root cause
DNS
MongoDB, 90 days
12 incidents
Affected
MongoDB Atlas for Government
Final update
DNS updates for ACME are confirmed healthy. Cluster updates are now proceeding as expected.
Timeline
- Resolved · May 7, 22:15 UTC
DNS updates for ACME are confirmed healthy. Cluster updates are now proceeding as expected.
- Monitoring · May 7, 19:47 UTC
We are continuing to monitor for any further issues.
- Monitoring · May 7, 19:47 UTC
We've identified a bad piece of metadata causing DNS issues. We've since patched this metadata and are seeing recovery in ACME updates for cluster topology changes. We will continue to monitor recovery.
- Investigating · May 7, 17:50 UTC
We are still seeing cases where new cluster update requests are failing to go through due to ACME related DNS issues. We are actively investigating this issue.
- Identified · May 7, 16:58 UTC
Mitigation is in progress; recovery for DNS operations and downstream cluster topology changes has begun.
- Identified · May 7, 15:20 UTC
DNS changes for AWS clusters are currently degraded. Cluster topology modifications may be delayed or not able to complete successfully. We've identified the issue and are pushing out a patch.
- Identified · May 7, 15:17 UTC
DNS changes for AWS clusters are currently degraded. We've identified the issue and are pushing out a patch.
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