Data Irregularities for US region
Sep 25, 19:57 UTCSep 25, 22:33 UTC
Duration
2h 36m
Impact
Major
Root cause
Not disclosed
New Relic, 90 days
11 incidents
Affected
APM : USAPM Agent : USBrowser : USBrowser Agent : USInfrastructure : USEvent API : USLogs : USIncident Intelligence API : USMobile : USInfrastructure Agent : USNRQL : USLog API : USServerless : USMetric API : US
Final update
Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Timeline
- Resolved · Sep 25, 22:33 UTC
Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
- Identified · Sep 25, 22:18 UTC
At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
- Identified · Sep 25, 21:27 UTC
We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
- Investigating · Sep 25, 20:39 UTC
We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
- Investigating · Sep 25, 20:15 UTC
We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
- Investigating · Sep 25, 19:57 UTC
We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
More from New Relic
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2503:56 UTC2 days ago | New Relic UI errors | none | 0m |
| Sep 2503:55 UTC2 days ago | SRE Agent UI Availability Monitor (EU) query result is > 0.0 for 20 minutes on 'SRE Agent UI Unavailable (EU)' | none | 0m |
| Sep 2502:34 UTC2 days ago | SRE Agent UI Availability Monitor (EU) query result is > 0.0 for 20 minutes on 'SRE Agent UI Unavailable (EU)' | none | 1h 10m |
| Sep 2502:23 UTC2 days ago | Potential Service Interruption | none | Ongoing |
| Sep 2208:55 UTC5 days ago | Test Incident - Public Status Page -ImpactIQ | major | 1m |
| Sep 1610:08 UTC11 days ago | Salesforce Service Disruption | none | 5h 32m |