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New Relic · Data and observabilitySep 25, 2026, 19:57 UTC 6 weeks ago

Data Irregularities for US region

MajorNot disclosedUpdated 46d ago
Sep 25, 19:57 UTCSep 25, 22:33 UTC
Duration
2h 36m
Impact
Major
Root cause
Not disclosed
New Relic, 90 days
12 incidents
Affected
APM : USAPM Agent : USBrowser : USBrowser Agent : USInfrastructure : USEvent API : USLogs : USIncident Intelligence API : USMobile : USInfrastructure Agent : USNRQL : USLog API : USServerless : USMetric API : US
Status page

Final update

Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Timeline

  1. Resolved · Sep 25, 22:33 UTC
    Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
  2. Identified · Sep 25, 22:18 UTC
    At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
  3. Identified · Sep 25, 21:27 UTC
    We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
  4. Investigating · Sep 25, 20:39 UTC
    We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
  5. Investigating · Sep 25, 20:15 UTC
    We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
  6. Investigating · Sep 25, 19:57 UTC
    We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.

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