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New Relic · Data and observabilityOct 28, 2026, 09:33 UTC yesterday

Next-Gen Entity Platform Issues

MajorNot disclosedUpdated 17h ago
Oct 28, 09:33 UTCOct 28, 09:42 UTC
Duration
9m
Impact
Major
Root cause
Not disclosed
New Relic, 90 days
10 incidents
Affected
Dashboards : JPUI : JP - Dashboards : JP
Status page

Final update

Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.

Timeline

  1. Resolved · Oct 28, 09:42 UTC
    Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.
  2. Investigating · Oct 28, 09:35 UTC
    We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
  3. Investigating · Oct 28, 09:33 UTC
    We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.

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