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PTC · Apps and SaaSSep 3, 2026, 06:56 UTC 5 weeks ago

Certain users cannot be added as Distribution List managers

InformationalNot disclosedUpdated 2h ago
Sep 3, 06:56 UTCSep 8, 08:47 UTC
Duration
5d 1h
Impact
Informational
Root cause
Not disclosed
PTC, 90 days
2 incidents
Affected
Vuforia Expert Capture
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Sep 8, 08:47 UTC
    This incident has been resolved.
  2. Monitoring · Sep 8, 07:32 UTC
    A fixed version of the Distribution Center has been deployed and we are currently monitoring the situation.
  3. Identified · Sep 3, 06:56 UTC
    The search box used to add new users as managers of distribution lists does not display certain users who have recently changed roles or were newly invited to the organization. The issue has been identified, and the fix is currently in development. A targeted hotfix deployment for the Distribution Center UI is tentatively planned for September 8.

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