Long loading times for Procedures in Vuforia Editor and 3D Procedures in Vantage Web

Final update

Upon further monitoring and investigation - the performance issues are more periodic and less frequent than initially assumed. We have identified improvements that are now in development and targeting to include those improvements in our next 3.26 (April) release. In the meantime, if you are experiencing long load-times - please contact Technical Support where we can verify if it is a result of this issue and inform you when it has cleared.

1. Resolved · Feb 25, 18:15 UTC
   Upon further monitoring and investigation - the performance issues are more periodic and less frequent than initially assumed. We have identified improvements that are now in development and targeting to include those improvements in our next 3.26 (April) release. In the meantime, if you are experiencing long load-times - please contact Technical Support where we can verify if it is a result of this issue and inform you when it has cleared.
2. Monitoring · Feb 14, 19:48 UTC
   While the situation has improved, we are still seeing some rare intermittent load spikes. We continue to monitor the situation while working on further mitigations.
3. Monitoring · Feb 12, 09:29 UTC
   A mitigation has been deployed at around 2026-02-12 8:50 UTC and we are monitoring the situation.
4. Identified · Feb 10, 11:00 UTC
   The issue has been identified and a mitigation is currently implemented and tested. We plan to provide a hotfix during this week, while we continue to monitor the situation.
5. Investigating · Feb 9, 17:28 UTC
   Vuforia Vantage (Mobile) as well as 2D procedures in Vantage Web are unaffected. It appears to be an intermittent issue, and a potential root cause is currently under investigation. We are monitoring the situation and are preparing a workaround.