Who is down right now

PTC · Apps and SaaSAug 11, 2025, 14:31 UTC 1 year ago

VCS (Visualization Content Service) unavailable

CriticalNot disclosedUpdated 3h ago
Aug 11, 14:31 UTCAug 11, 17:55 UTC
Duration
3h 24m
Impact
Critical
Root cause
Not disclosed
PTC, 90 days
2 incidents
Affected
Visualization Content ServicesShared Services - Visualization Content Services
Status page

Final update

This incident has been resolved. All VCS requests are processing as expected.

Timeline

  1. Resolved · Aug 11, 17:55 UTC
    This incident has been resolved. All VCS requests are processing as expected.
  2. Identified · Aug 11, 14:31 UTC
    We have identified an expired certificate which is causing the VCS service to be unavailable. Team is working to resolve the issue as quickly as possible. Affected customers will see publishing jobs fail.

More from PTC

Full history
NoticeSep 3, 06:56 UTC
Certain users cannot be added as Distribution List managerslasted 5d 1h
MinorJul 15, 08:40 UTC
Elevated API Errorslasted 1h 39m
NoticeMar 5, 07:52 UTC
Cloud database outagelasted 1m
MinorFeb 9, 17:28 UTC
Long loading times for Procedures in Vuforia Editor and 3D Procedures in Vantage Weblasted 16d
NoticeFeb 4, 14:44 UTC
Long loading times for 3D Procedures in Vuforia Editor and Vuforia Vantage (Web).lasted 0m
MinorNov 18, 2025, 16:27 UTC
Elevated Authentication Errorslasted 14m