Incidentsby IbisIntermittent inability to load and display content in Editor, Distribution Center, and Insights.
Aug 21, 18:14 UTCAug 21, 18:14 UTC
Duration
0m
Impact
Minor
Root cause
Not disclosed
PTC, 90 days
2 incidents
Affected
Not listed by the vendor.
Final update
Resolved - Intermittent cases of the Expert Capture system were observed where data could not be loaded and displayed in the Editor, Distribution Center, Insights, and in some cases in the Library in the Vantage app. A rogue database query was identified as the culprit and has been resolved through hotfix 3.23.1.
Timeline
- Resolved · Aug 21, 18:14 UTC
Resolved - Intermittent cases of the Expert Capture system were observed where data could not be loaded and displayed in the Editor, Distribution Center, Insights, and in some cases in the Library in the Vantage app. A rogue database query was identified as the culprit and has been resolved through hotfix 3.23.1.
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