Incidentsby IbisPTC platform connectivity issues
Oct 31, 14:02 UTCOct 31, 23:22 UTC
Duration
9h 20m
Impact
Major
Root cause
Not disclosed
PTC, 90 days
2 incidents
Affected
Visualization Content ServicesPTC Solutions PortalPTC Admin CenterPTC Account ServicesKepware+Collaboration ServiceCreo+Vuforia Expert CaptureShared Services - Visualization Content ServicesShared Services - PTC Account ServicesShared Services - Collaboration Service
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 31, 23:22 UTC
This incident has been resolved.
- Monitoring · Oct 31, 22:34 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Oct 31, 18:01 UTC
We are continuing to work on a fix for this issue.
- Identified · Oct 31, 14:02 UTC
We’re currently investigating an issue with our configuration service that supports authentication and secure connections. Some customers may experience intermittent errors or see certain features fail to load. Our engineering team is actively working to identify the root cause and restore normal operations. Further updates will be provided as progress continues.
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