Incidentsby GlyphUS Platform 1: Delay in Data Reflection in UI [IM-12961]
Nov 4, 18:10 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
44 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Policy Audit (PA)Unified Dashboard (UD)US Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 1 - AssetView (AV)US Platform 1 - Cloud Agent (CA)US Platform 1 - Policy Audit (PA)US Platform 1 - Unified Dashboard (UD)
Final update
A fix has been implemented and we are monitoring the results.
Timeline
- Monitoring · Nov 5, 08:13 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Nov 4, 22:56 UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- Investigating · Nov 4, 18:10 UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12961
More from Qualys
Full historyUS Platform 1: VM Scan Processing Delays (IM-12959)lasted 2d 4hUS Platform 2 & 3: Cloud Agents Delta Backlog (IM-12957)still openUK Platform 1: Delay in Scan Processing for Containers and Images [IM-12951]lasted 5d 22hUS Platform 2: Delay in Data Reflection in UI [IM-12944]lasted 2d 20hEU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]lasted 3d 8hUS Platform 1: Cloud Agents Delta Backlog (IM-12941)lasted 4d 7h