[EU1] Partial Platform Disruption
Feb 3, 17:41 UTCFeb 3, 20:53 UTC
Duration
3h 12m
Impact
Informational
Root cause
Not disclosed
SentinelOne, 90 days
0 incidents
Affected
Germany (EU1)Platform Features - Germany (EU1)AI SIEM (Data) - Germany (EU1)
Final update
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Timeline
- Resolved · Feb 3, 20:53 UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
- Monitoring · Feb 3, 20:28 UTC
We are continuing to monitor for any further issues.
- Monitoring · Feb 3, 19:13 UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- Identified · Feb 3, 18:20 UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- Investigating · Feb 3, 17:41 UTC
We are aware of dashboard accessibility issues impacting visibility around AI SIEM and Event Search. We are actively investigating the root cause and working to restore normal operations.
More from SentinelOne
Full history[EU1, NA1] - Multiple Consoles Inaccessiblelasted 5h 21m[AP1, AP2, AP3, EU1, EU2, EU3, ME1, NA1, NA2, NA3, NA4] - Delayed Data Ingestionlasted 8h 52m[AP1] - Delayed Data Ingestionlasted 1h 28m[EU1] - Delayed Data Ingestionlasted 50m[NA1] Service Interruptionlasted 13h 32m[EU1] Delayed Data Ingestionlasted 3h 59m