NA1 Degraded Performance

Final update

All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

1. Resolved · Nov 2, 20:59 UTC
   All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
2. Monitoring · Nov 2, 18:38 UTC
   A mitigation to restore services has been applied. We are closely monitoring system performance to ensure stability. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior. SentinelOne MDR has begun investigating and responding to alerts that occurred during this service disruption. We will continue to observe for any further issues and will keep you updated on progress.
3. Investigating · Nov 2, 17:44 UTC
   We are aware of the ongoing service interruption triggered from the previously scheduled maintenance activities and are actively working to resolve the issue. Additionally, SentinelOne MDR services are impacted, with delayed investigation and response to alerts for customers in this region. The MDR team is ready to investigate and respond to alerts once this issue is resolved. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Endpoint protection capabilities remain unaffected.
4. Investigating · Nov 2, 17:02 UTC
   We are aware of the ongoing service interruption triggered from the previously scheduled maintenance activities and are actively working to resolve the issue. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Endpoint protection capabilities remain unaffected.
5. Investigating · Nov 2, 16:01 UTC
   Console access is temporarily unavailable due to scheduled upgrade activities. We are working to complete maintenance as quickly as possible and will notify you once services are restored. Endpoint protection capabilities remain unaffected.