EU1 Degraded Query Performance
Jul 31, 17:01 UTCJul 31, 20:35 UTC
Duration
3h 34m
Impact
Minor
Root cause
Not disclosed
SentinelOne, 90 days
0 incidents
Affected
Germany (EU1)AI SIEM (Data) - Germany (EU1)
Final update
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Timeline
- Resolved · Jul 31, 20:35 UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
- Monitoring · Jul 31, 19:03 UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- Identified · Jul 31, 17:41 UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- Investigating · Jul 31, 17:01 UTC
We are aware of an issue in EU1 impacting the ability of our customers to execute queries. You may experience slow query execution times or see errors returned in response to your queries. Our engineering team is investigating and working to resolve the issue.
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